We are seeking a highly motivated and skilled Client Engagement Manager to join our team! The ideal candidate will be responsible for building strong relationships with our clients, ensuring their success on our platform, and driving revenue growth through upselling and cross-selling opportunities. The responsibilities will be spearheading relationships and requests during the EMEA and APAC timezone.
Your responsibilities
- Build and maintain strong relationships with clients, acting as the firt point of contact for their needs
- Ensure client satisfaction through effective communication, problem-solving, and issue resolution
- Collaborate with Sales teams to identify upsell and cross-sell opportunities
- Develop and maintain a deep understanding of our electronic FX liquidity management platform, as well as market trends and industry developments
- Monitor and analyze client usage and performance metrics to proactively identify areas for improvement and optimization
- Provide training and support to clients, ensuring they have a clear understanding of the platform’s features and functionality
- Act as a liaison between clients and our internal development teams to ensure client feedback is incorporated into platform enhancements and updates
- Maintain accurate and up-to-date records of client interactions and activity within our CRM system
Your requirements
- Bachelor’s degree in business, finance, or a related field
- At least 3 years of experience in a customer success or account management role within the electronic FX liquidity management industry
- Strong communication, problem-solving, and relationship-building skills
- Excellent organizational skills and attention to detail
- Strong analytical skills and the ability to interpret data to drive decision-making
- Knowledge of electronic FX trading platforms and industry trends
- Experience in the field of eFX trading and basic knowledge about FX
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
Our offer
- Possibility of teleworking
- Flexible working hours
- Dynamic, international team
- Pleasant working atmosphere
- Team-oriented working
- Agile working environment
- Hardware of your choice
- Competitive salary
We’re looking forward to getting in touch!